Got questions? We have got you covered. Browse our most frequently asked questions below or reach out to our support team if you need further help.
For Patients
How does PassMain find medicines for me?
When you type a medicine name or upload a prescription image on PassMain, your request is instantly broadcasted to all active, verified pharmacies in your selected city, area, and block. Available pharmacies respond with real-time stock status, pricing, and packaging options.
For Patients
Is PassMain free to use for patients?
Yes, PassMain is 100% free for patients. You do not pay any service fees or subscription costs to search for medicines.
For Patients
Can I upload a doctor prescription image?
Yes! PassMain allows you to upload photos of handwritten or printed prescriptions. Nearby pharmacists will review the image and confirm availability.
For Patients
Is my personal information and phone number safe?
Absolutely. We respect your privacy. Your contact details are securely handled and protected with state-of-the-art encryption.
For Medical Stores
How can a pharmacy register on PassMain?
Pharmacies can click the "Register Here" link on the home page, fill in their store name, location, and contact information. Once submitted, our admin team reviews and activates the account within a few hours.
For Medical Stores
How do pharmacies receive customer requests?
Once logged into the Medical Store Portal, pharmacists receive real-time audio and visual notifications whenever a patient in their area searches for a medicine. Stores can accept, quote price, or suggest substitutes instantly.